TECHNICAL ISO/IEC TS SPECIFICATION 20000-14 First edition 2023-11 Information technology Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/ IEC 20000-1 Technologies de I'information - Gestion des services - Partie 14: Recommandations pour I'application de I'integration et de la gestion des services a I'IS0/IEC 20000-1 Reference number IEC IS0/IEC TS 20000-14:2023(E) OSI @ IS0/IEC 2023 IS0/IEC TS 20000-14:2023(E) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2023 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on or ISo's member body in the country of the requester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland i @ IS0/IEC 2023 - All rights reserved