TECHNICAL ISO/IEC TS SPECIFICATION 20000-5 First edition 2022-01 Information technology Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 Technologies de I'information - Gestion des services - Partie 5: Exemple de plan de mise en application pour I'ISO/CEI 20000-1 Reference number IEC IS0/IEC TS 20000-5:2022(E) @IS0/IEC 2022 IS0/IEC TS 20000-5:2022(E) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2022 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on orIso'smemberbodyinthecountry oftherequester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0/IEC 2022 - All rights reserved