TECHNICAL ISO/IEC TS SPECIFICATION 20000-11 First edition 2021-08 Information technology Service management - Part 11: Guidance on the relationship between IS0/IEC 20000-1 and service management frameworks: ITIL? Technologies de I'information Gestion des services - Partie 11: Recommandations sur la relation entre I'IS0/IEC 20000-1 et les réferentiels de gestion de service: ITIL? Reference number IEC IS0/IEC TS 20000-11:2021(E) @IS0/IEC2021 IS0/IEC TS 20000-11:2021(E) COPYRIGHT PROTECTED DOCUMENT IS0/IEC2021 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122 749 01 11 Email: [email protected] Website:www.iso.org Published in Switzerland ii @ IS0/IEC 2021 - All rights reserved