ISO INTERNATIONAL STANDARD 29992 First edition 2018-12 Assessment of outcomes of learning services Guidance Evaluation des acquis de la formation - Recommandations Reference number IS0 29992:2018(E) Tso @IS02018 IS0 29992:2018(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2018 - All rights reserved IS0 29992:2018(E) Contents Page Foreword ..V Introduction. ..vi 1 Scope. 2 Normative references 3 Terms and definitions ..1 4 Assessment planning .3 4.1 General .3 4.2 Needs analysis .3 4.3 Resource planning.. .3 4.4 Assessment framework .3 5 Assessment development. ..4 5.1 General .4 5.2 Timing of the assessment .4 5.3 Qualifications of assessment developers 5 5.4 Meansofassessment 5.5 Assessmentspecifications .5 5.6 Objectivity, reliability and validity .6 5.6.1 General .6 5.6.2 Objectivity .6 5.6.3 Reliability 5.6.4 Validity 1 5.7 Item development. 1 5.8 Scoring procedures 7 5.8.1 Hand scoring 5.8.2 Live scoring. 7 5.8.3 Machine scoring .7 5.8.4 Scoring materials procedures 7 5.9 Reporting of assessment results .8 5.9.1 Time frame .8 5.9.2 Information. .8 5.9.3 Score expiration. 5.10 Arbitration, grievances and appeal ..8 5.11 Technical documentation ..8 6 Administration of assessments 6.1 Guidelines. ..8 6.2 Assessment security plan ..8 6.3 Proctors. 9 6.3.1 Proctor qualifications ..9 6.3.2 Proctor responsibilities .9 6.4 Qualifications of scorers/raters .9 7 Maintenance and revision. ..9 7.1 Assessment maintenance plan .9 7.2 Assessment revision plan .10 8 Fairness. ..10 8.1 Formal agreement. .10 8.2 Non-discrimination. .10 8.3 Rights of the examinees ..10 8.4 Neutrality .11 8.5 Rules of conduct. ..11 8.6 Information provided to examinees .11 9 Ethics. ..11 @ IS0 2018 - All rights reserved iii