GUIDE 14 Third edition 2018-03 Productsandrelatedservices Informationforconsumers Produits etservicesconnexes-Informationspour les consommateurs Referencenumber IEC ISO/IECGUIDE14:2018(E) IS0/IEC2018 IS0/IECGUIDE14:2018(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part ofthis publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,or posting beloworIso'smemberbodyinthecountryoftherequester ISO copyright office CP401.Ch.deBlandonnet8 CH-1214Vernier,Geneva Phone:+41227490111 Fax:+41227490947 Email: [email protected] Website: www.iso.org Published in Switzerland ii IS0/IEC2018-All rightsreserved IS0/IECGUIDE14:2018(E) Contents Page Foreword iv Introduction. .. 1 Scope.. .1 2 Normative references ..1 3 Terms and definitions .1 4 Purchase information 4 4.1 Objectiveofpurchaseinformation .4 4.2 General principles. .4 4.3 Minimum content and presentation .6 4.4 Performanceandconditionsofuse. 7 4.5 Dependability considerations. 7 4.6 Second-hand goods 7 5 Methodsofconveyinginformation .8 5.1 Written and printed information 8 5.2 Onlineinformation 8 5.2.1 General. 8 5.2.2 Short description and guidanceon linearbar codes,quickresponse codes andothermachine-readableinformation 9 5.3 Verbal information. .10 6 Formats and design principles .10 6.1 General. .10 6.2 Principles 10 6.3 Use of diagrams, symbols and pictograms, scales and tables .11 6.4 Legibility and uniformity 11 6.5 Permanency .12 Bibliography ..13 IS0/IEC 2018-All rights reserved ili