ISO/TR TECHNICAL REPORT 20526 First edition 2017-07 Account-based ticketing state of the art report Rapport de I'etat de la technique concernant la billettique centrée sur le compte usager Reference number IS0/TR 20526:2017(E) so International Organization for Standardization =ZHEJIANG INST OF STANDARDIZATION C1 5956617 @IS02017 vided by IHS under Not for Resale, 2017/9/27 06:00:31 ted without license from IHS IS0/TR20526:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org www.iso.org Intenationaibr PrganizationforStandardization icensee-ZHEJIANG INST OF STANDARDIZRoISQ s1.7 - All rights reserved Not for Resale, 2017/9/27 06:00:31 etworking permitted without license from IHS IS0/TR 20526:2017(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope 2 Normative references 3 Terms and definitions 4 Conformance 5 Symbols and abbreviated terms ..2 6 How does account-based ticketing work 6.1 Business roles. .3 6.1.1 Customer .3 6.1.2 Media Provider .4 6.1.3 Identity Provider. 6.1.4 Service Operator 4 6.1.5 Product Owner.. 6.1.6 Account Provider. .5 6.1.7 Payment Provider .6 7 Impact of account-based ticketing .6 7.1 Benefits of account-based ticketing .6 7.1.1 General .6 7.1.2 Issuingmediacostreduction .6 7.1.3 Equipment validation simplification .7 7.1.4 Business rule seamless update. 1 7.1.5 Instant product management. .7 7.1.6 No media/back office reconciliation .17 7.1.7 More flexible customer management ..8 7.1.8 Improved customer service.. 7.1.9 Simpler interoperability ..8 7.1.10 Faster timeto market for new technology evolution ..8 7.2 Disadvantages of account-based ticketing ..8 7.2.1 General ..8 7.2.2 Keeping the front-office equipment connected to the back office ..8 7.2.3 Treating transactions upload as business critical. .9 7.2.4 Minimizing transaction speed. .9 7.2.5 Supporting multiple technologies within the front office equipment. .9 7.2.6 Making AFc back office able to support third-party technology and authentication. .9 7.2.7 Performing control on read-only media 7.2.8 Building and maintaining customers' confidence. .9 8 What are the significant features of account-based ticketing? ..10 8.1 Revenue protection and journey recording .10 8.1.1 Purpose of recording journeys ..10 8.1.2 Common approaches and typical data flows. ..10 8.1.3 Functional operations at infrastructure to record journeys ..11 8.1.4 Controlling fraud .11 8.1.5 Implications for inspection. .11 8.1.6 List management ..12 8.1.7 Use of media-based data storage other than the token ID ..13 8.2 Data privacy ..13 8.3 Options for travel tokens and management of multiple token credentials ..14 8.3.1 Background .14 8.3.2 Work to be done .15 ntemaionalganzation@S27-All rights reserved iii ISee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 ed withoutlicensefrom IHS Not for Resale, 2017/9/27 06:00:31