ISO/TR TECHNICAL REPORT 44000 Firstedition 2019-05 Principles for successful collaborative business relationship management Referencenumber IS0/TR44000:2019(E) ISO @IS02019 IS0/TR 44000:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ISO2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below orIso's memberbody in the countryof therequester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone:+41227490111 Fax:+4122749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019- All rights reserved IS0/TR44000:2019(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. ..1 2 Normative references ..1 3 Terms and definitions .1 4 Relationship management ..1 5 Visions and values. .1 6 Business objectives ..2 7 Collaborative leadership .2 8 Governanceandprocesses. ..2 9 Collaborativecompetenceand behaviour ..3 10 Trust and commitment to mutual benefit ..3 11 Value creation .3 12 Information and knowledge sharing ..4 13 Riskmanagement ..4 14 Relationshipmeasurementand optimization 4 15 Exit strategy 4 @ IS0 2019 -All rights reserved iii