ISO/TS TECHNICAL SPECIFICATION 30411 First edition 2018-07 Human resource management - Quality of hire metric Management des ressources humaines-Indicateur de la qualite du recrutement Reference number IS0/TS30411:2018(E) Intemational Organization for Standardization =Shenzhen Institut tandards and Technology 9972181 @IS02018 IS0/TS30411:2018(E) COPYRIGHTPROTECTEDDOCUMENT @ ISO 2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below orIso's memberbody in the countryof therequester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier,Geneva Phone:+41227490111 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland Intematinibr Drganization for Standardization Uicensee-Shenzhen Institute of Standards andeclSg&- All rights reserved ous National Standards Bodies No reproduction or networking permitted without license from IH IS0/TS30411:2018(E) Contents Page Foreword ..iv Introduction.. 1 Scope.. 2 Normative references 3 Terms and definitions ..1 4 Purpose .2 5 Rangeofoptions tomeasurequalityofhire. .2 5.1 General .2 5.2 Approach A: Measurement of performance objectives versus target .3 5.2.1 General .3 5.2.2 Formulae .3 5.2.3 Definition. .3 5.2.4 Howtousethemetrics .3 5.3 Approach B: Measurement of satisfaction on KSAs versus expectations 4 5.3.1 General. .4 5.3.2 Formulae. 4 5.3.3 Definition .4 5.3.4 Calculation .4 5.3.5 How to use the metrics. .4 Bibliography 6 Intemainal oganzation @stS.20.1.8 - All rights reserved iii tandards and Technology 9972181