ISO INTERNATIONAL STANDARD 14004 Third edition 2016-03-01 Environmental management systems General guidelines on implementation SystemesdemanagementenvironnementalLignesdirectrices genérales pour lamise en application Reference number IS014004:2016(E) ISO Copyright international Organization for Standardizatin @IS02016 001, User=peng, Lu ted without license from IHS IS0 14004:2016(E) COPYRIGHTPROTECTEDDOCUMENT IS02016,Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8.CP 401 CH-1214 Vernier, Geneva, Switzerland Tel.+41 22 749 01 11 Fax +4122749 0947 copyright@iso.org www.iso.org @ IS0 2016 - All rights reserved No reproduction or networking permited without license from IHS Not forResale,04/08/201609:30:26MDT IS014004:2016(E) Contents Page Foreword ..V Introduction.. ..vi 1 Scope. 2 Normative references .... 3 Terms and definitions 3.1 Terms related to organization and leadership T 3.2 Terms related to planning. 3.3 Termsrelatedtosupportandoperation .4 3.4 Termsrelated toperformanceevaluation and improvement 4 Context of the organization 4.1 Understanding the organization and its context .6 4.2 Understandingtheneeds and expectations of interested parties .10 4.2.1 General. .10 4.2.2 Determining relevant interested parties .10 4.2.3 Determining relevant needs and expectations of relevant interested parties. 4.2.4 Determiningcomplianceobligations .11 4.2.5 Use and application of the needs and expectations of interested parties .11 4.3 Determining the scope of the environmental management system ..11 4.4 Environmental managementsystem .12 4.4.1 General ..12 4.4.2 Establishing, implementing, maintaining and continually improving an environmentalmanagement system .13 5 Leadership .14 5.1 Leadership and commitment ..14 5.2 Environmental policy. ..15 5.3 Organizational roles, responsibilities and authorities. .18 6 Planning .19 6.1 Actionstoaddressrisksandopportunities ..19 6.1.1 General. .19 6.1.2 Environmental aspects 23 6.1.3 Compliance obligations .27 6.1.4 Planning action. 29 6.2 Environmentalobjectivesandplanningtoachievethem .29 6.2.1 General 29 6.2.2 Establishing environmental objectives. 30 6.2.3 Planning actions to achieve environmental objectives 30 6.2.4 Performance indicators.. .31 7 Support. .32 7.1 Resources.. .32 7.2 Competence 32 7.3 Awareness 34 7.4 Communication 35 7.4.1 General. 35 7.4.2 Internalcommunication 36 7.4.3 External communication 36 7.5 Documented information. .37 7.5.1 General. .37 7.5.2 Creatingandupdating .38 7.5.3 Control of documented information .38 8 Operation .39 8.1 Operational planning and control .39 pyrtnatonalrights reerved iii nout license from IHS i001,User=peng, Lu No reproduction or networking