ISO INTERNATIONAL STANDARD 17679 First edition 2016-10-01 Tourism and related services Wellness spa Service requirements Tourisme et services connexes Spa de bien-étre - Exigences du service Reference number ISO 17679:2016(E) ISO @ IS0 2016 IS0 17679:2016(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2016, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +4122 749 09 47 copyright@iso.org www.iso.org Copyrightillemational Organization for Standardization @ IS0 2016 - All rights reserved IS0 17679:2016(E) Contents Page Foreword ..iv Introduction.. ..V 1 Scope. ..1 2 Normative references ..1 3 Terms and definitions ..1 4 Facilities and equipment. .2 4.1 Wellness facilities. 4.1.1 General requirements .2 4.1.2 Reception. ..2 4.1.3 Treatment area 2 4.2 Equipment. .3 5 Staff requirements ..3 5.1 Human resources general requirements .3 5.2 Wellness spa manager ..4 5.3 Wellness spa therapist. .4 6 Hygiene good practices ..5 6.1 General requirements .5 6.2 Maintenance .5 6.2.1 Stock .5 6.2.2 Preventive maintenance .5 6.2.3 Corrective maintenance. .8 6.2.4 Maintenance staff. .9 6.3 Microbiological control. 9 6.3.1 Minimum requirements for disinfection and cleaning plan ..9 6.3.2 Actions in case of microbiological contamination 9 6.3.3 Sanitizers. ..9 7 Service to clients. .10 7.1 Information, booking and reception requirements. ..10 7.2 Wellness spa treatment. ..1 7.3 Other services. .11 8 Support processes .11 8.1 Commercialization. ..11 8.2 Treatment design. ..12 8.3 Environmental policy. .12 8.3.1 General requirements. ..12 8.3.2 Energy consumption ..12 8.3.3 Resources consumption ..12 8.3.4 Pollution reduction and management ..12 Annex A (informative) Origin of traditional massages from specific countries ..13 Annex B (informative) Holistic activities. ..14 Annex C (informative) Checklist of requirements in reception .15 Bibliography ..16 CopyrihtIntemational OrgzISSaaraizAh rights reserved iii