ISO INTERNATIONAL STANDARD 18238 Firstedition 2015-11-01 Space systems - Closed loop problem solving management Systemes spatiaux-Gestion deresolution duproblemede boucle fermee Reference number ISO 18238:2015(E) ISO Intermational Organization for Standardization @IS02015 =ZHEJIANG INST OF STANDARDIZATION C1 5956617 No reproduction or itted without license from IHS IS018238:2015(E) COPYRIGHTPROTECTEDDOCUMENT IS02015,Published inSwitzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8. CP 401 CH-1214 Vernier,Geneva, Switzerland Tel. +41 22 749 01 11 Fax +4122 749 09 47 [email protected] www.iso.org Intematinaibr Drganization for Standardization Uicensee-ZHEJIANG INST OF STANDARDIZAoISQ,5-All rights reserved etworking permitted without license from IHS Not for Resale, 2016/1/8 02:02:3 IS018238:2015(E) Contents Page Foreword ..iv Introduction. 1 Scope. 2 Normative references 3 Terms and definitions .1 4 Basic elementsfor closed loop problem solving management .2 4.1 Implemention time. .2 4.2 Implementionplan .2 4.3 Problems summary .2 4.4 Review. .2 4.5 Records maintenance .3 5 Procedures of closed loopproblem solving management .3 6 Implementationofclosed loopproblem solving .4 6.1 Problemreport. .4 6.2 Start immediatecontainmentactions .5 6.3 Build the team. .5 6.4 Defineproblem 6 6.5 Completeand optimizecontainmentactions .6 6.6 Identify root causes.. .7 6.7 Conductrecurrenceexperiments .7 6.8 Define and select root cause corrective actions .8 6.9 Implementrootcausecorrectiveactions.. .8 6.10 Implementlessonslearning.. .9 6.11 Finish"Closed loop problem solving management report" .9 6.12 Recognizeandclosetheteam ..11 Annex A (informative)Format of"Closed Loop Problem Solving Management Report" ..12 iii icensee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 nout license from IHS Not for Resale, 2016/1/8 02:02:34