ISO/IEC INTERNATIONAL STANDARD 25064 First edition 2013-09-01 Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability: User needs report Ingénieriedes systemes etdu logicielExigences de qualite et évaluation du produit logiciel (SQuaRE)Format industriel commun (CiF) pour I'utilisabilite: Rapport sur les besoins de I'usager Reference number ISO/IEC 25064:2013(E) IEC Tso @ISO/IEC2013 nse from IHS Not for Resale ISO/IEC 25064:2013(E) COPYRIGHTPROTECTEDDOCUMENT ISO/IEC2013 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either Iso at the address below or ISo's member body in the country of the requester. ISO copyright office Case postale 56 . CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyright@iso.org Web www.iso.org Published in Switzerland @ ISO/IEC 2013 - All rights reserved itted without license from IHS Not for Resale ISO/IEC25064:2013(E) Contents Page Foreword Introduction. .vi 1 Scope. 2 Conformance . 3 Normative references. 4 Terms and definitions. 5 Purposes of a User Needs Report . 5.1 5.2 User Needs Reports for existing products, services and systems.... 5.3 User Needs Reports for new products, services and systems .. 5.4 User Needs Reports for determining, verifying, changing and elaborating context of use... 5.5 6 Content of a User Needs Report 6.1 Content elements ... 6.2 Initial indicators of the needs for system/product/service or improvement. 6.3 User responsibilities and goals .. 6.4 Source data on which user needs are based, 6.4.1 General .. 6.4.2 Identified and reported user needs. 6.4.3 Identified and reported management and other stakeholder needs that impact on user needs...... 6.4.4 Identified performance deficiencies/problems/potential improvements... 12 6.5 Consolidated user needs... 14 6.6 Recommendations (if appropriate).... 15 6.7 Data collection methods/procedures. 15 6.7.1 Content.... 15 6.7.2 Selection of participants for user needs assessment.. 16 6.7.3 Description of user needs assessment participants... 6.7.4 Methods and procedures... 17 6.8 Supporting information.... 17 6.8.1 System/Product/Service description, objectives, constraints . 17 6.8.2 Data collection instruments ... 6.8.3 Data summaries.. 18 Annex A (informative) Users of User Needs Report... 19 Annex B (informative) User Needs Report Format . 20 B.1 General. 20 B.2 Title page..... 20 B.3 Executive summary... 20 B.4 Introduction... B.5 Initial indicators of the need for system/product/service or improvement (lf appropriate) 21 B.6 Methods and procedures....... B.7 Identified user needs.. 21 B.8 Identified management/other stakeholder needs .. B.9 Identified performance deficiencies/problems/potential improvements.... 2- B.10 Consolidated user needs... 21 B.11 Recommendations ... B.12 Report annexes (supporting information) B.12.1 System/Product/Service description, objectives, constraints .... CopyrightInternatinal Oorganizatin for standardization All rights reserved ili se from IHS Not for Resale