ISO/IEC INTERNATIONAL STANDARD 29169 First edition 2016-04-01 Information technology Process assessment Application of conformity assessment methodology to the assessment to process quality characteristics and organizational maturity Technologies de I'information - Evaluation du processus - Application de la methodologie de I'evaluation de la conformité a I'évaluation de circuler les caracteristiques de qualité et la maturité organisationnelle Reference number ISO/IEC 29169:2016(E) IEC International Organization for Standardization F STANDARDIZATION C1 5956617 @IS0/IEC 2016 I without license from IHS IS0/IEC 29169:2016(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC 2016, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org www.iso.org Intenatinir PrganizationforStandardization icensee-ZHEJIANG INSTOF STANDJSAIEC06-All rights reserved I by IHS unde Not for Resale, 2016/7/20 02:48:44 etworking permitted without license from IHS IS0/IEC 29169:2016(E) Contents Page Foreword ..iv Introduction. ... 1 Scope 2 Normative references 3 Terms and definitions 4 Concepts of conformity assessment .2 4.1 Conformity assessment .2 4.2 Conformity assessment and standards .2 4.3 Conformity assessment bodies. 3″ 4.4 Conformity assessment schemes Functional approach to conformity assessment 5 5.1 General 4 5.2 Selection. 5.3 Determination 4 5.4 Review and attestation ..4 5.5 Surveillance .5 6 Conformity assessment scheme .6 6.1 Conformity assessment requirements ..6 6.2 Categorization of bodies.. ..6 6.3 Mutual recognition agreements .6 6.4 Agreement groups. ..6 6.5 Accreditation .. 6 7 Requirements for performing an assessment .7 8 Guidance on planning and performing an assessment .7 8.1 General. .7 8.2 Assessment approach .8 8.3 Assessment scope. 8.4 Assessment sample .9 8.5 Assessment performance 8.6 Assessment data collection .9 8.7 Determining organizational process maturity level .10 8.8 Assessment reporting ..11 9 Requirements for review and attestation .12 9.1 Review and attestation .12 9.2 Statement of conformity ..12 9.3 Certificate of conformity ..12 10 Requirements for surveillance ..13 10.1 ..13 General. 10.2 Surveillance assessments .13 11 Requirements for the operation of various bodies performing inspection ..14 Bibliography ..18 iii ee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 vided by IHS under lic cense with ISO ed without license from IHS Not for Resale, 2016/7/20 02:48:44