ISO/IEC INTERNATIONAL STANDARD 33001 Secondedition 2015-03-01 Information technology Process assessment Concepts and terminology Technologies de I'information Evaluation du processus - Concepts et terminologie Reference number IS0/IEC 33001:2015(E) ISo LEC @IS0/IEC2015 IS0/IEC 33001:2015(E) COPYRIGHTPROTECTED DOCUMENT @IS0/IEC2015 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56 : CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyright@iso.org Web www.iso.org Published in Switzerland ii @ IS0/IEC 2015 - All rights reserved IS0/IEC 33001:2015(E) Contents Page Foreword ..iv Introduction. .V 1 Scope. .1 2 Normative references 3 Terms and definitions. ..1 3.1 Terms relating to processes and process management. .1 3.2 Terms relating to process assessment. 3.3 Terms relating to process models. .5 3.4 Terms relating to process measurement. 6 4 Structure of the set of Standards ..7 5 Concepts ..10 5.1 General .10 5.2 Conceptsof"process" 10 5.3 The assessment framework 11 5.3.1 Measuring process quality characteristics 11 5.3.2 Process reference models .11 5.3.3 Process assessment models .12 5.3.4 The process assessment process .12 5.4 Organizational process maturity. 13 5.5 Competency of assessors. ..14 5.6 Application of Assessment Results .14 5.6.1 Improving performance. .14 5.6.2 Evaluating process-related risk 14 5.6.3 Benchmarking performance 15 6 Assessment of process capability ..15 7 Conformance. ..15 8 Conformity assessment ..16 Annex A (informative) Cross Referencing IS0/IEC 330xx to IS0/IEC 15504 ..17 Bibliography ..18 @ IS0/IEC 2015 - All rights reserved iii