Whistleblowing management systems — Guidelines Systèmes de management des alertes — Lignes directrices © ISO 2021INTERNATIONAL STANDARDISO 37002 First edition 2021-07 Reference number ISO 37002:2021(E) Copyrighted material licensed to University of Toronto by Techstreet LLC, subscriptions.techstreet.com, downloaded on 2021-08-23 08:04:34 +0000 by University of Toronto User. No further reproduction or distribution is permitted. ISO 37002:2021(E) ii © ISO 2021 – All rights reservedCOPYRIGHT PROTECTED DOCUMENT © ISO 2021 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of the requester. ISO copyright office CP 401 • Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland Copyrighted material licensed to University of Toronto by Techstreet LLC, subscriptions.techstreet.com, downloaded on 2021-08-23 08:04:34 +0000 by University of Toronto User. No further reproduction or distribution is permitted. ISO 37002:2021(E) Foreword .......................................................................................................................................................................................................................................... v Introduction ................................................................................................................................................................................................................................ vi 1 Scope ................................................................................................................................................................................................................................. 1 2 Normative references ...................................................................................................................................................................................... 1 3 Terms and definitions ..................................................................................................................................................................................... 1 4 Context of the organization ....................................................................................................................................................................... 7 4.1 Understanding the organization and its context ....................................................................................................... 7 4.2 Understanding the needs and expectations of interested parties .............................................................. 8 4.3 Determining the scope of the whistleblowing management system ....................................................... 8 4.4 Whistleblowing management system ................................................................................................................................. 9 5 Leadership .................................................................................................................................................................................................................. 9 5.1 Leadership and commitment ..................................................................................................................................................... 9 5.1.1 Governing body ................................................................................................................................................................. 9 5.1.2 Top management ......................................................